Support

Support Service

At Atlato, we are committed to providing you with exceptional support throughout the development of your application. Our dedicated support team is always available to assist you in addressing and resolving any issues you may encounter.

As you work on developing your application, you may come across a variety of challenges across different domains. It’s crucial to thoroughly understand the nature of each problem and its specific context. Once you have a clear grasp of the issue, please reach out to us by opening a Jira ticket for the relevant matter.

By submitting a Jira ticket, you ensure that our support team can efficiently track and address your concerns. We are here to provide timely and effective solutions, and our team will review your ticket and get back to you as soon as possible. We are dedicated to ensuring your development process is as smooth and productive as possible, and we look forward to assisting you with any support you may need.

How to raise an issue

If you encounter an issue, please follow the steps outlined below to report it to the Developer Platform’s customer support team via our Jira page.

We understand that encountering challenges during development can be a part of the process, and we are here to assist you in resolving them. To ensure that your issue is addressed promptly and effectively, please take the following steps:

Navigate to Developer Platform Customer Support

To access the Developer Platform Customer Support page, please follow the link provided below.

INFO

Developer Platform's Customer Support Center

This will redirect you to a dedicated web page designed to assist you with your support needs. Once there, you will be presented with an interface similar to the one shown below, which will guide you through the support process.

Developer Platform's Customer Support Center

Select an Issue Type

When raising an issue, please take a moment to review the various issue types listed on the Developer Platform’s Customer Support Center page. It’s important to select the most appropriate category that best matches the nature of the problem you are experiencing.

TIP

For further information and to enhance your ability to categorize issues efficiently, please read the Developer Support Request Types documentation.

Decribe the Issue

Next, click on the issue type you have selected, and you will be directed to a user interface that resembles the one shown below.

Decribe the Issue

Once on this page, you will be prompted to provide the necessary information as requested by the Developer Platform’s Customer Support Center. It is essential to clearly describe the issue in the summary box provided. Be as detailed and specific as possible to ensure our support team has a thorough understanding of your concern.

Submit The Issue

Finally, submit the issue by following the instructions on the page. Once your submission is complete, our dedicated support team will review your request and reach out to you as soon as possible.

Support Service#

How to raise an issue#

Support Service

How to raise an issue