Troubleshooting
Access denied errors
403 Forbidden response, that means the request does not have enough permissions to call that API request. check the role access rights assigned to that user who initiatd the request. Also try to refresh the access token by login out and login in again.Rate limit errors
429 Too Many Requests response, that means you have exceeded the number of api requests per day (300 requests). Continuing to make requests while you are rate limited may result in the banning of your account. Wait for the limit to rest at 12 midnight everyday and retry.Not found error
404 not found response, that means you should check for typos in your URL. For example, adding /deviec instead of /device to the endpoint will result in a 404 Not Found.It can also due to the resource you are trying to access has been deleted or moved. You can refer to the reference api documentation for the endpoint to confirm that you have the correct URL.
Timeouts
500 internal server error message.Atlato reserves the right to change the timeout window to protect the speed and reliability of the API.
You can try to simplify your request or try your request later. For example, if you are requesting 100 days of data, you can try requesting data by 10 day period.
Validation Failed
400 BAD_REQUEST response, it could mean the followingModified at 2024-07-19 08:36:38