Developer Request Types

Issue Types Introduction

The Developer Platform’s Customer Support Center categorizes issues into several distinct request types. Below, you will find descriptions for each type, outlining the specific kinds of issues that fall under each category. This will help you identify and select the most appropriate issue type for your particular situation. Understanding these categories will ensure that your issue is addressed promptly and accurately, allowing us to provide the best possible assistance. Please review the descriptions carefully to determine which issue type best matches your concern.

The following image illustrates the basic request types available in the Developer Platform’s Customer Support Center.

Issue Types

Issue Type	Explanation
Technical Support	This category is for users who need help with technical aspects, such as installation, configuration, or resolving technical problems with the platform. This includes issues like software errors, connectivity problems, and other technical difficulties.
Add a New Device	This category is dedicated to assisting users with adding new devices to the platform. This includes issues occur on installation, setting up the device, and addressing any problems encountered during the process.
Other Installation Questions	This category is for users who have installation-related questions that do not fall under the 'Add a New Device' category. This can include questions about software installation, updates, or other related queries.
Platform Related Questions	This category covers questions about the platform's features, how to use them, and how to integrate the platform with other tools or systems. It is intended for users who need information on platform capabilities and best practices.
Report a Bug	This category is for reporting any bugs or issues with the platform. Users can provide details about the problem they are facing so that it can be investigated and resolved by the support team.
Suggest a New Feature	This category allows users to suggest new features they would like to see added to the platform. Users can provide descriptions of their ideas and explain how these features would benefit them.
Suggest Improvement	This category is for users who have suggestions on how the platform can be improved. It could be related to usability, performance, or any other aspect where users see potential for enhancement.
Other Questions	This category is a catch-all for any questions or issues that do not fit into the other categories. Users can use this option to get assistance with any other queries they have regarding the platform.

Further Details

The categories mentioned above can be used to categorize your issue when seeking support. By selecting the appropriate category, you ensure that your request is handled efficiently by the relevant team.

To report an issue or request support, please follow the link provided below. This link will direct you to the Developer Platform’s Customer Support Center, where you can submit your request and provide the necessary details for a prompt and effective resolution.

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Developer Platform's Customer Support Center

We are committed to assisting you and addressing your concerns as quickly as possible. If you have any questions or need further guidance while using the support page, please do not hesitate to reach out to us. We are here to help you navigate the process and ensure that your issue is resolved satisfactorily.

Issue Types Introduction#

Further Details#

Issue Types Introduction

Further Details