This topic provides information and solutions about the error codes and messages that are generated when an API request fails.

System error codes

Error code	Error message	Description	Solution
500	Server Error, Please contact admin	Application network is unavailable, or the API times out.	Try again later. If the problem persists, submit a service ticket.
400	Bad Request	Request contains invalid request parameters	Check if the request parameter is missing or set incorrectly.

Other error codes

Error code	Error message	Description	Solution
200	OK	Everything worked as expected.	-
400	Bad Request	The request was unacceptable, often due to missing a required parameter.	Ensure all required parameters are included and correctly formatted, validate JSON, properly encode URLs, and set the correct headers.
401	Unauthorized	No valid API key provided.	Provide a valid API key.
402	Request Failed	The parameters were valid but the request failed.	Verify that all parameters are valid and try again.
403	Forbidden	The API key doesn’t have permissions to perform the request.	Ensure the API key has the necessary permissions for the request.
404	Not Found	The requested resource doesn’t exist.	Check that the requested resource exists and the URL is correct.
409	Conflict	The request conflicts with another request (perhaps due to using the same idempotent key).	Resolve conflicts with other requests, possibly by using a unique idempotent key.
429	Too Many Requests	Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.	Implement exponential backoff for your requests to avoid hitting the rate limit.
500	Internal Server Error	Application network is unavailable, or the API times out.	Check the server logs for more details and fix the server-side issues.
503	Service Unavailable	The server is temporarily unable to handle the request, typically due to being overloaded or undergoing maintenance.	Ensure the server is running and can handle requests, or retry after some time.