We know there's a lot to learn and read about all the integration points of the Atlato platform.So, here's a few quick tips.Anything else on your mind? Let us know by leaving us feedback!
📌 General#
1.
How can I contact support?
2.
Is there a community forum for support?
Yes, join our community forum to ask questions, share tips, and connect with other users.
3.
What should I do if I encounter a technical issue?
Visit our 'Help Center' for troubleshooting guides. If the issue persists, contact support.au@atlato.com. 📌 Errors & Troubleshooting#
1.
What does a 401 Unauthorized error mean?
Your API key may be invalid or expired. Ensure it is correctly included in the request headers.
2.
How do I handle rate limits?
Check the X-RateLimit-Remaining header in your response to monitor your usage. Our rate limit is 300 requests per day.
📌 Updates and Maintenance#
1.
How do I stay informed about platform updates?
Subscribe to our newsletter or follow us on social media for the latest updates and announcements.
2.
Will there be downtime during maintenance?
Scheduled maintenance notifications are posted in advance. We strive to minimize downtime and conduct maintenance during off-peak hours.
📌 User Management#
1.
How do I reset my password?
Click 'Forgot Password' on the login page and follow the instructions to reset your password.
2.
Can I set different roles for my team members?
Yes, go to 'Account Settings' > 'User Roles' to assign different permissions to your team members.
📌 Notifications#
1.
How do I set up notifications for new orders?
Notifications and configure your preferences for email or SMS alerts.
📌 Customer Support#
1.
How do I enable live chat support?
Live chat tool from the 'App Store Web Site'
2.
What customer support options are available?
We offer email, live chat, and phone support. Contact us through the 'Support' section.
📌 Payment#
1.
What payment methods are supported?
We support various payment methods, including credit/debit cards, PayPal, and bank transfers.
📌 API#
Sign up for a developer account and generate your API key
2.
What are the API rate limits?
The API rate limit is 300 requests per day. For higher limits, contact support.
3.
Where can I find the API documentation?
Visit our API documentation for detailed guides and references.
📌 Security#
We use industry-standard encryption and security practices to protect your data.
2.
What should I do if I suspect a security breach?
Immediately contact our support team and follow the provided instructions to secure your account.
📌 Mobile App#
1.
Is there a mobile app for managing my store?
Yes, download our mobile app from the App Store or Google Play to manage your store on the go.
📌 Custom Development#
1.
Can I develop custom features for my store?
Yes, use our API and developer tools to create custom features. Visit the 'Developer Platform' for more information.
2.
How do I find a developer for custom work?
Visit our 'Partner Network' section to find recommended developers and agencies.
📌 Training and Resources#
1.
Do you offer training sessions?
Yes, we offer online training sessions. Please contact our Atlato Support Center.
2.
Where can I find tutorials and guides?
Visit our 'Help Center' for a comprehensive collection of tutorials and guides.
📌 Billing and Payments#
1.
How do I update my billing information?
Please contact our Atlato Support Center.
2.
Can I view my billing history?
Yes, We will Send your billing history and download invoices from the email. Please contact our Atlato Support Center.
